Quantitative Sciences Group Service Center Fees

Explanation of Fees (see fees below)

(Additional information and policy details at: /helpdesk/policies/)

UNIX fees are a flat fee (public accounts $56/mo, private machines $408/mo with backups, $204/mo without backups) based on a full recovery of the costs to maintain and operate the UNIX network.
Fully Supported User fees are a flat fee ($125/user/month) based on a full recovery of the costs to maintain network services with helpdesk support for user and machine issues.
Services include:
- rapid assistance with problems related to hardware, software and network
- queued assistance and follow-up with larger hardware, software and network problems
- checkout equipment
- support for classroom equipment
- support for workshops
- shared printing support
- e-mail
- 45 network servers (including Web and database servers)
- network disk space
- network backup and recovery
- a secure and reliable network
- network wiring infrastructure - Internet access and wireless access - 100BASE-TX service to virtually everyone and gigabit Ethernet for most interconnections, servers, and many desktops
- full coverage access to the campus public wireless network
- management of operating system patches and software patches
- general network security
- software licenses (MS Office, Symantec Anti-Virus, …)
- hardware and software – purchase, setup, configuration & troubleshooting
Extended Partner Fee is a flat fee based on a full recovery of the basic helpdesk costs in #2 plus the additional costs of specialized quantitative support staff. Access to extended helpdesk is available on a research-group basis only (not on a per-person basis). Extended Helpdesk gives covered users access to basic helpdesk support plus additional quantitative science support.
Network account only fees are a flat fee ($37/account/month) based on a full recovery of the costs to maintain and administer the PC workstation network.
Services include:
- e-mail
- software licenses (MS Office, …)
- 45 network servers (including Web and database servers)
- network disk space
- network backup and recovery
- a secure and reliable network
The Networked Machine fees are a flat fee ($43/machine/month) based on a full recovery of the costs of maintaining and supporting machines attached to the PC workstation network.

Services include:
- network wiring infrastructure - Internet access and wireless access - 100BASE-TX service to virtually everyone and gigabit Ethernet for most interconnections, servers, and many desktops
- full coverage access to the campus public wireless network
- management of operating system patches and software patches
- general network security
- software licenses (Symantec Anti-Virus, …)
- hardware and software – purchase, setup, configuration & troubleshooting
The hourly consulting fee is applied when requested technical assistance goes beyond the basic level of support covered by Helpdesk and machine support fees.
Users who are not supported, i.e., who do not pay Helpdesk fees, can attend computing workshops on a space available basis for $20 per instruction hour.
Users of handheld devices are not required to have their handheld devices supported. Those choosing handheld support will be charged the handheld support fee to recover costs of limited staff support time for this specialized peripheral.
Any non-workstation device attached to the network is charged the networked device fee. Devices affected by this policy are non-public networked printers, multifunction devices, handhelds/PDAs, and instruments that require an IP address.
The plotter printing fee covers the purchase of paper, ink, maintenance, replacement of the plotter on a five year rotation, and employee time to troubleshoot and support plotter use.
The specialized software fee is prorated based on the actual cost of the software and the number of authorized users, if software is purchased as a shared license. Otherwise, cost is actual cost of the individual license.
Extended network disk space and backup services have two associated costs -- data backup and server disk space. Those over quota and not on private servers will be charged for disk space and backup. Current quotas are:
- User home directory quota - 11GB (single user access)
- Group/Project shared directories - 20GB (multiple user access)
Database and Web hosting incurs a fee in cases where the databases or web sites utilize resources beyond those provided as part of the basic services supported by machine fees and network access fees. This service is for a minimum of one year and may be renewed annually. Charges are pro-rated to complete the fiscal year of service start and then, subsequent years, billed annually during the first quarter of each fiscal year.

The fee schedule for FY 2010 is listed below. A copy of the current fee schedule can be obtained by contacting the Director of Computing or the College of Forestry Helpdesk after July 1, 2009.

QUANTITATIVE SCIENCES GROUP SERVICE CENTER FEES

Unix Charges
Sun Workstation setup and installation	no charge *
Public Sun Account	$56/account/month
Private Sun Workstation with backups	$408/machine/month
Private Sun Workstation without backups	$204/machine/month
Private Sun Account (unlimited)	no charge

Basic Network Charges
Fully Supported User Fee	$125/person/month
Extended Partner Fee	$114/person/month
Network Account Only Fee	$37/account/month
Networked Machine Charge (desktop or laptop) with network connection	$43/machine/month

Other Extended Services
Hourly Consulting	$60/hour
Consulting may also be negotiated on a project, rather than hourly, basis
Non-Supported Customer Fee for Workshop Attendance	$20/instruction hour
Non-Workstation Networked Device	$5/device/month
Handheld Device (Pocket PC or Palm) Support Charge (includes wireless network access)	$13/device/month
Plotter Print Job Charge	$7.00/sq. ft. glossy & $6.50/sq. ft. draft prints
Specialized Software	License cost equally shared by authorized users
Extended Network Disk Space Backup Fees
A. Disk Space and Admin Standard, high-performance, server space: $4.00/GB/year B. Data Backup and Admin $.45/GB/year for backup media $.05/GB/year for admin and infrastructure support (basic infrastructure costs are covered in basic services fees) This total of $.50/GB/year is an annual charge which is then multiplied by a number that depends on the choice of backup schedule shown below. Current - Monthly baseline, nightly incrementals, 6-month retention -- 11 unit multiplier for multiple cycles of media needed for retention. Quarterly retention - Monthly baseline, nightly incrementals, 3-month retention -- 6 unit multiplier for multiple cycles of media needed for retention. Negotiated, special needs baseline backup with scheduled backup intervals - $.50/GB/each backup + $120 admin annually (admin fee required because non-standard backups require additional admin time for setup, scheduling, and management of tapes not in the standard backup groups). * at least 1 backup per year required * maximum 2 yr retention C. Private Server Admin - $43/month (+$100 annual fee if on backup) Those who purchase private servers will be charged B and C (backup and private server admin) but will be providing their own extended disk space, A. FCR system administration ($43/month) is required on all private servers on the Forestry network in order to minimize system incompatibilities and security problems. Private servers are also required to be on manufacturer's maintenance. If the private server will be backed up, an additional $100 annual fee covers the backup client license and annual backup software and hardware maintenance required to backup an additional machine. The server must have a current hardware maintenance contract to remain under the administration of FCR. Typically, the first 3 years of hardware maintenance are covered in the initial purchase of the hardware. Annual hardware maintenance fees beyond the initial contract are the responsibility of the project.
Charges for Specialized Services -- Web, Database, GIS
One-time set-up fees:
per Website with specialized services (database services or setup/configuration of other services)	$60/hr (hourly consulting fee) with $60 minimum
per SQL database	$60/hr (hourly consulting fee) with $60 minimum
Annual hosting fees: pro-rated to complete the current fiscal year, then billed annually the first quarter of each fiscal year
Hosting fee for ArcIMS services	$2200 annual fee shared by all projects utilizing the ArcIMS services
Databases that are greater than 20 GB incur an additional $200 annual charge per 20GB increments for backup and security:
for 21-40 GB databases, add	$200
for 41-60 GB databases, add	$400
for 61-80 GB databases, add	$600

Notes:
* Charge is included in Private workstation fee
Statutory Authority: ORS 351
Filed and Effective: 7/1/00
Revised: 7/1/02
Revised: 7/1/03
Revised: 7/1/04
Revised: 7/1/05
Revised: 7/1/06
Revised: 7/1/07
Revised: 7/1/08
Revised: 7/1/09

Forestry Instructional Computing Equipment Rental

Laptop and projector rentals are only available to customers supported by the Quantitative Sciences Group (QSG) Service Center. (Supported customers pay Helpdesk, network access and machine fees for support within the QSG service center.)

Rental fees vary based on event type, see below.

Projector Rental

Work-related, non-fee event — $10 per day, $5 per 1/2 day
Non-OSU-course (non-traditional students) or event charging fees to attendees — $60 per day

Laptop Rental

Work-related, non-fee event — $10 per day, $5 per 1/2 day
Non-OSU-course (non-traditional students) event charging fees to attendees — $35 per day

Computing Lab Rental

Any QSG customer rental of an instructional computing lab: $510 per day
(for supported event charging fees to attendees or event not related to supported work)
Any non-customer rental of an instructional computing lab:
$1050 per day (when classes are in session)
$510 per day (during term breaks and summer)

NOTE: 15% deposit required per day for each event. Deposits are fully refundable only if cancellation occurs a minimum of 14 days before the event starting date.

Note: These fees are based on the replacement values of the equipment being provided, the underlying network infrastructure costs for the computing labs, and the estimated consultation time that is necessary to show customers how to operate equipment and/or assisting with equipment set-up.

Statutory Authority: ORS 351
Submitted By: Roger Admiral
Filed and Effective: 7/1/01
Revised: 7/1/02
Revised: 7/1/03
Revised: 7/1/04
Revised: 7/1/05
Revised: 7/1/06
Revised: 7/1/07
Revised: 7/1/08
Revised: 7/1/09

Forestry Computing Helpdesk, Peavy Hall 222
Oregon State University, Corvallis, OR 97331 | (541) 737-2152
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