Home | Problem Reporting | Contact Us | College of Forestry Home | Sitemap
Computing
Services
Knowledge Base
Documentation
Facilities
Training
Policies
Acceptable Use
Policy
Service
Center - Fees
and
Extended Service
Descriptions
Standards
and Basic
Service
Descriptions
> Helpdesk >Policies > Service Center > Handheld Computers
Handheld Computer Policy
Background
The Forestry Computing Resources policy, as outlined below,
is to treat a handheld computer (Palm, PocketPC) as a peripheral
of a supported workstation. Handheld users are not required to have their
handheld devices supported. Those choosing handheld support will be charged
the handheld support fee ($5/month - Palm OS, $12.50/month - Pocket PC) to recover costs of limited staff
support time for this specialized peripheral. Support is provided to help
users get set up but Forestry Computing Resources time or expertise is
not available to solve all the problems that a user may encounter.
Policy
Assistance is provided in the specification and purchase of handheld devices.
Support is limited to attempts to answer basic questions about handheld use (PalmOS and PPC only) and perhaps to provide some instruction.
Assistance is provided in resolving questions that may come up during installation of the basic handheld communication software on a user's Forestry Computing Resources supported workstation.
Assistance is provided in resolving synchronization problems with the Forestry Exchange mail system database but not with other data stores or remote communication systems.
Forestry Computing Resources is not responsible for software or information on the handheld devices themselves. Users are responsible for their own backups and it is expected that users should be able to restore a recent image of the system should problems develop.
Updated: May 23, 2006