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> Helpdesk >Policies > Service Center> Laptop Support
Policy for Laptop Support
Purpose:
Laptop support is available to
the Forestry Community as an extended service with an associated fee.
You must agree to pay the fee before you can register a machine and
receive support for it. Details about the current annual charges are
listed at:
/helpdesk/policies/service/fee_book.html
Laptop support with Forestry Computing Resources (FCR) provides local, on-site service for the users in the Forestry Community (graduate students and above), which includes the College of Forestry, the USDA Forest Service PNW, USGS FRESC, and the Corvallis ODF&W lab.
Services covered under laptop support:
System setup and configuration.
Installation of supported software that is covered under FCR's basic services.
Hardware/software troubleshooting and repair.
The cost of labor associated with any repairs when a laptop is covered by a manufacturer's warranty.
Services NOT covered under the laptop support contract:
Network/modem connections involving third party ISP accounts.
Non-English applications or operating systems.
The cost of parts for a laptop that is out of warranty with the manufacturer.
In the event you bring your laptop in for service, we do not provide a loaner laptop. However, if your laptop is your primary workstation we may be able to arrange for a loaner desktop.
Non-supported peripheral devices that are not functioning with the laptop (e.g. personal printer, data logger, digital camera, etc.)
Note:The lists above are provided as a guideline to describe the general range of support that is and isn't provided for mobile devices and are not exhaustive lists. We will work with the user to make every earnest attempt to provide the appropriate level of service.
User Responsibilities:
Consult with FCR before purchasing the laptop.
Pay the laptop user support fee.
Notify the helpdesk when the laptop should be removed from support.
Users are responsible for any software licenses that are not covered under basic services covered by FCR. For example, private licenses of ArcGIS, SAS, Imagine, etc.
Backup data on laptop prior to bringing the unit in for repair or service.
Note: Forestry Computing Resources is not responsible for data on the laptop. While we will do everything possible to preserve the data on the laptop, some problems require laptop hard disks to be formatted and all software reinstalled during the repair process. For this reason, users assume all responsibility for their data and should back up their data files before bringing their laptop in for service.
Minimum System Requirements:
Laptops must meet current minimum hardware requirements. This enables us to provide the best possible service while not misleading users with the expectation that an out-of-date system can be resurrected.
Bringing a laptop in for service:
If you ever need to bring a laptop in for service, it's possible we'll also need the A/C power adapter. We have a couple of spare adapters, but may not have the exact model needed for your laptop.