Policy for Laptop
Support
Purpose:
Laptop support is available to
the Forestry Community as an extended service with an associated fee.
You must agree to pay the fee before you can register a machine and
receive support for it. Details about the current annual charges are
listed at:
/helpdesk/policies/service/fee_book.html
Laptop support with Forestry
Computing Resources (FCR) provides local, on-site service for the users
in the Forestry Community (graduate students and above), which includes
the College of Forestry, the USDA Forest Service PNW, USGS FRESC, and
the Corvallis ODF&W lab.
Services covered under laptop support:
System setup and configuration.
Installation of supported software that is
covered under FCR's basic services.
Hardware/software troubleshooting and repair.
The cost of labor associated with any repairs
when a laptop is covered by a manufacturer's warranty.
Services NOT covered under the laptop support
contract:
Network/modem connections involving third party
ISP accounts.
Non-English applications or operating systems.
The cost of parts for a laptop that is out of warranty with the
manufacturer.
In the event you bring your laptop in for service, we do not
provide a loaner laptop. However, if your laptop is your primary
workstation we may be able to arrange for a loaner desktop.
Non-supported peripheral devices that are not
functioning with the laptop (e.g. personal printer, data logger,
digital camera, etc.)
Note:The lists above are provided as a
guideline to describe the general range of support that is and
isn't provided for mobile devices and are not exhaustive lists. We
will work with the user to make every earnest attempt to provide
the appropriate level of service.
User Responsibilities:
Consult with FCR before purchasing the laptop.
Pay the laptop user support fee.
Notify the helpdesk when the laptop should be
removed from support.
Users are responsible for any software licenses
that are not covered under basic services covered by FCR. For
example, private licenses of ArcGIS, SAS, Imagine, etc.
Backup data on laptop prior to bringing the unit
in for repair or service.
Note: Forestry Computing Resources is not
responsible for data on the laptop. While we will do everything
possible to preserve the data on the laptop, some problems require
laptop hard disks to be formatted and all software reinstalled
during the repair process. For this reason, users assume all
responsibility for their data and should back up their data files
before bringing their laptop in for service.
Minimum System Requirements:
Laptops must meet current
minimum hardware requirements. This enables us to provide the best
possible service while not misleading users with the expectation that
an out-of-date system can be resurrected.
Bringing a laptop in for service:
If you ever need to bring a
laptop in for service, it's possible we'll also need the A/C power
adapter. We have a couple of spare adapters, but may not have the exact
model needed for your laptop.
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